ExhibitJet.com Guarantee
All of our Trade Show Display products are guaranteed to perform under normal trade
show use as follows:
One Year Warranty
All of our pop up frames (10ft, 8ft and tabletops) come
with a limited lifetime warranty in normal use. All other products
have a one year normal limited warranty against manufacturers defects
under normal show conditions. That means if it breaks while you
are setting it up or taking it down at a show, we will repair or
replace the hardware at our option. (If you run it over with your
car or it falls out of an airplane, it's not covered.)
Return Policy
If for any reason you are not satisfied with the quality
of any hardware flooring, etc. you buy from us , you may return
it in unused condition in the original packaging within 15 days
of purchase for a refund. Special order items such as fabric panels
in colors other than black, blue and silver are not returnable unless
they are defective in which case we will repair or replace them.
If color is critical on fabric panels, please request a sample swatch
before you place your order. Colors on computer screens are not
100% accurate. Graphics are not returnable but again, if there is
a defect that is our fault we will replace them with the identical
graphics at no charge. No, you can't decide to change the graphics
and have us redo them at no charge.
There is no restocking fee of 20% for unused products that are
returned.
Products that have been used in any way are not returnable.
Products are considered used if they have footprints, scuffs, kinks,
scratches or are dirty. Please check your order carefully upon arrival
and if something is damaged please let us know immediately. If the
carton is damaged, please check contents while FedEx is still there
if possible and if the contents are damaged, don't accept delivery
or ask them to note it on your receipt.
Shipping costs are not refundable.
If there is nothing wrong with the product and you would like a
refund, you have to pay for the return shipping costs.
We use FedEx. If products are received damaged, or if we make a
mistake and ship the wrong quantity or color of product, the customer
will not incur any costs to fix the error. If there are any problems
or questions with your order please call our customer service center,
toll free at 1-800-688-3962.
Warranty Returns
If any exhibitjet.com product fails in normal use within the warranty
period, please call your ExhibitJet account rep for a Return Authorization
number. Products returned without an RA number will not be accepted.
The customer will be reimbursed for shipping costs incurred relating
to shipping back defective product when products are received by
ExhibitJet.com and determined to be defective merchandise.
We are here to help you. Please call us anytime with any questions
or concerns regarding anything you buy from us. Thank You.
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