Why
are your prices so low? How can you afford to sell at these prices?
We make large purchases direct from the factory and deal in very
high volume. We sell wholesale to the customer.
How can I order a display?
The quickest ways to order displays are via our telephone number,
1-800-754-1240 or by fax, this web site and e-mail.
It's our goal to help you get the display you need as soon as possible.
When should I order a tradeshow display?
We suggest that you order well in advance of your next trade show
so that the display can be available for effective use at the appropriate
time. Don't wait until the last minute!
What forms of payment
do you accept?
We accept Visa, MasterCard, American Express which are great for
expediting shipment. Company checks or money orders at time of order
will also expedite shipment. Our street address for overnight shipment
of orders or checks is:
Exhibitjet.com
How much is shipping?
Shipping depends on where you are located and how soon you need
the product. We can ship anywhere in the world. Most of our business
is done in North America. Ground shipment is usually around $85.
How are tradeshow exhibits shipped?
We normally ship UPS ground within the USA but can ship other ways
including overnight once your display is ready for shipment. Once
you receive your display, whether it's a booth or one of our trade show counters, most can be shipped by package carriers
including ground, overnight or checked as airplane baggage.
Many of our tradeshow booths are in constant use traveling across the country
every few days. Other clients purchase several tradeshow exhibits so they
can be stored at other locations or be readily distributed.
Displays are shipped FOB Las Vegas, Nevada.
What is your lead-time? How
long will it take to get my display shipped?
Our standard lead time on all 55 colors is 3-5 business days. Black,
blue and silver can ship same or next day and is always in stock.
Most graphics have a 5-7 business day lead time from the day your
artwork is approved.
Do you charge tax?
We only charge tax if we ship to an address inside Nevada or California.
Does the shipping case have wheels?
Yes. One person should have no problem transporting the display.
What file formats do you accept for "output
ready" graphics?
We accept Adobe Illustrator 8.0 or later, Adobe Photoshop 5.0 or
later. Quark Express 3.3 or later and InDesign formats. Please click
the graphics button in the main navigation
bar for more detailed information. Files must be sent on disc or
uploaded via FTP to our site. Small files can be sent via e-mail.
Why buy from Exhibitjet.com?
Because we have a great selection of Exhibitjet tradeshow displays at super prices
to help promote your product or service to a wide audience at trade
show events. Plus we can provide large format graphics to compliment
your display. Great Displays! Great Prices! We've been in business
for many years and can furnish references upon request.
How do the fabric panels and mural graphics
connect to the frame?
Both types of panels connect using a magnet-to-magnet connection.
How long does it take to set up? Is it
easy?
Set up usually takes about 15 minutes if it's your first
time. After that it's usually 10 minutes. All of our products come
with easy-to-read instructions.
How much do your exhibits weigh?
our 10' unit only weighs 95 lbs. fully packed and can ship on any
airline. Some airlines charge a $40-80 fee due to 50-70 lb. limits.
What other products do you offer besides
pop-up displays?
Banner stands, portable panel systems, portable tables and tabletops.
What kind of warranty do you offer?
We offer a 3-day 100% money back guarantee on everything we sell.
All of our frames have a lifetime warranty; panels have a 90-day
warranty. The 3-day warranty does not start until you receive your
exhibit.
What is Frontrunner fabric?
Frontrunner fabric is textured loop material which accepts most
velcro-type dots or strips to affix graphics. The fabric looks a
little like carpet and has become very popular as a covering for
trade show booths. View available colors chart.
How long will my display last?
For many years, if handled properly. The graphics can be easily
updated as your products and messages change.
What are the most important considerations
in planning a trade show booth?
With so many companies competing for your potential client's attention
at a trade show, it is important for your trade show booth to look
attractive and draw attention, clearly showing WHO YOU ARE and WHAT
YOU'RE SELLING. Often you have only a few seconds to grab a potential
client's attention before they walk on past. Attractive displays
and large format graphics help grab the prospects attention!
Which display is best for me, a floor
model or table top?
Most people find floor displays the most effective, and they feel
they get the most impact for the investment. The floor models usually
create larger, more attractive, eye-catching displays than the tabletops.
Additionally, you avoid the renting or search for tables to use.
The 10' pop-up is probably the most popular display in the industry.
Do I have to use a Velcro or Frontrunner
(fabric) type display?
No, for maximum attention you can use huge graphics instead of fabric,
or you can use a combination of graphics and fabric. You can start
with fabric to hang your graphics on then later switch to graphics
(in place of the fabric). If you plan to use the display and your
company has several products or services to offer, you may wish
to use fabric and hang your graphics on the fabric with velcro tabs.
That way you can have alternate cases of graphics and simply take
the appropriate ones with you.
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Warranty and Product Return information
Guarantee
Exhibitjet offers a Lifetime Warranty
on all our pop up frames in normal use.
We back all of our products with a one year limited warranty
against manufacturer’s defects in normal use.
Returns
1. All products
may be returned in unused condition for a money back refund
by notifying us within 5 days of purchase and returning the
products t ous within 10 days with the following exceptions:
- graphic and special order fabric panels are not returnable
unless the return is due to our error or a manufacturing defect.
- After 10 days, we may accept returns in unused condition
at our discretion for store credit and subject to a restocking
fee.
- Shipping costs are not refundable. If you are returning
a product under warranty because of a manufacturing defect,
we will pay return shipping.
Important Note: Color reproduction
cannot be guaranteed; nuances may not be visible on screen.
If color accuracy is critical, please don’t choose a
color based upon what you seen on screen.. Screens do vary.
Please ask for swatch samples of our fabric panels before
ordering. We do our best to produce your graphics and 99%
of our customers are 100% satisfied with our results. However,
if the color accuracy of your artwork on graphic panels is
critical, please order a color proof.
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